Refund policy

We would rather refund someone than argue with them. Here is exactly how it works.

7-day money-back guarantee

If you are not satisfied with your first subscription purchase, email support@discoveranyone.com within 7 days of the charge and we will refund it. No form to fill in, no reason required.

How to request a refund

Email support@discoveranyone.com from any address.
Include the email on the account, or the date and amount of the charge.
We reply within one business day and refunds are issued through Stripe, normally landing in 5-10 business days depending on your bank.

Renewals charged after a cancellation attempt

If you were charged for a renewal after you tried to cancel, tell us and we refund that renewal. Cancelling is self-service (instructions here), but we do not keep money from someone who clearly intended to stop.

Credit packs and heavily used accounts

One-time credit packs are refundable while the credits are unused. Accounts that have already consumed most of their credits are reviewed case by case - we still usually refund a first purchase.

Chargebacks

Please contact us before filing a chargeback. It is faster for you, and we can resolve it the same day. We keep records of every charge, cancellation and support message so any dispute can be reviewed factually.